Genesis AI custom and receiver-in-canal hearing aid

Compatibility

Smartphone-compatible hearing aids

Compatibility

Smartphone-compatible hearing aids

 

Control your smartphone compatible hearing aids with hearing apps for Apple® and Android™ phones.

My Starkey

The My Starkey app lets you easily connect your Genesis AI hearing aids to your Apple and Android devices.

Apple compatibility

My Starkey app runs on all versions of iOS 14, 15 or 16. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

iPhone models
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13 mini
iPhone 13
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12 mini
iPhone 12
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE (1st generation)
iPhone 5s

iPad models
iPad Pro (12.9-inch 2nd generation; 12.9-inch 1st generation; 10.5-inch; 9.7-inch)
iPad Air (5th generation)
iPad Air 2
iPad Air
iPad (5th, 6th, 7th, 8th, 9th generation)
iPad mini 4
iPad mini 3
iPad mini 2

iPod models
iPod touch (6th generation)

2-Way Audio compatibility
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13 mini
iPhone 13
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12 mini
iPhone 12
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max, and later
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 11-inch (3rd generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad mini (6th generation)

Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.

Android compatibility

My Starkey app runs on Android 8.0 and higher. The following phones have been tested and certified as compatible:

Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher:

Samsung Phones
Samsung Galaxy® S22 Ultra
Samsung Galaxy® S22+
Samsung Galaxy® S22
Samsung Galaxy® S21 Ultra 5G
Samsung Galaxy® S21+ 5G
Samsung Galaxy® S21 5G
Samsung Galaxy® S20 FE 5G
Samsung Galaxy® S20 Ultra 5G
Samsung Galaxy® S20+
Samsung Galaxy® S20 5G
Samsung Galaxy® S20
Samsung Galaxy® S10+
Samsung Galaxy® S10 5G
Samsung Galaxy® S10
Samsung Galaxy® S10 Lite
Samsung Galaxy® S10e
Samsung Galaxy® S9+
Samsung Galaxy® S9
Samsung Galaxy® Note 20 Ultra
Samsung Galaxy® Note 20 5G
Samsung Galaxy® Note 20
Samsung Galaxy® Note 10+
Samsung Galaxy® Note 10
Samsung Galaxy® Note 10 Lite
Samsung Galaxy® Note 9
Samsung Galaxy® A72
Samsung Galaxy® A71
Samsung Galaxy® A70
Samsung Galaxy® A53
Samsung Galaxy® A51
Samsung Galaxy® A50
Samsung Galaxy® Z Flip 5G
Samsung Galaxy® Z Flip
Samsung Galaxy® Z Fold 3
Samsung Galaxy® Z Fold 2

Google Phones
Google Pixel 7 Pro
Google Pixel 7
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 6
Google Pixel 5
Google Pixel 5a 5G
Google Pixel 4
Google Pixel 4 XL
Google Pixel 4a 5G
Google Pixel 4a
Google Pixel 3
Google Pixel 3 XL
Google Pixel 3a
Google Pixel 3a XL

Other Phones
OnePlus 9R
OnePlus 9 Pro
OnePlus 9
OnePlus 8T
OnePlus 8 Pro
OnePlus 8
OnePlus 7T Pro
OnePlus 7T
OnePlus 7 Pro
OnePlus 7
OnePlus Nord (Basic)
Xiaomi Mi 10T Pro
Xiaomi Mi 10T

Android devices that support streaming audio to hearing aids using the Remote Microphone + accessory:

Samsung Phones
Samsung Galaxy® S8+
Samsung Galaxy® S8
Samsung Galaxy® S7
Samsung Galaxy® S7 Edge
Samsung Galaxy® S6
Samsung Galaxy® S6 Edge
Samsung Galaxy® Note 8
Samsung Galaxy® A40
Samsung Galaxy® A21

Google Phones
Google Pixel 2
Google Pixel 2 XL

Other Phones
Doro 8035
HTC 10
HTC One M8
Huawei P30
Huawei P30 Pro
LG LV-30
Motorola Moto G7
Redmi Note 7
Redmi Note 8 Pro

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.

 

Thrive Hearing Control App

The Thrive Hearing Control app lets you easily connect your Evolv AI, Livio Edge AI, Livio AI and Livio hearing aids to your Apple and Android devices.

Apple compatibility

Thrive app runs on all versions of iOS 14, 15 or 16. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone.  The following Apple devices have been tested and certified as compatible:

iPhone models
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13 mini
iPhone 13
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12 mini
iPhone 12
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE (1st generation)
iPhone 5s

iPad models
iPad Pro (12.9-inch 2nd generation; 12.9-inch 1st generation; 10.5-inch; 9.7-inch)
iPad Air (5th generation)
iPad Air 2
iPad Air
iPad (5th, 6th, 7th, 8th, 9th generation)
iPad mini 4
iPad mini 3
iPad mini 2

iPod models
iPod touch (6th generation)

2-Way Audio compatibility
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13 mini
iPhone 13
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12 mini
iPhone 12
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max, and later
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 11-inch (3rd generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad mini (6th generation)

Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.

Android compatibility

Thrive Hearing Control app runs on Android 7.0 and higher. The following phones have been tested and certified as compatible:

Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher:

Samsung Phones
Samsung Galaxy® S22 Ultra
Samsung Galaxy® S22+
Samsung Galaxy® S22
Samsung Galaxy® S21 Ultra 5G
Samsung Galaxy® S21+ 5G
Samsung Galaxy® S21 5G
Samsung Galaxy® S20 FE 5G
Samsung Galaxy® S20 Ultra 5G
Samsung Galaxy® S20+
Samsung Galaxy® S20 5G
Samsung Galaxy® S20
Samsung Galaxy® S10+
Samsung Galaxy® S10 5G
Samsung Galaxy® S10
Samsung Galaxy® S10 Lite
Samsung Galaxy® S10e
Samsung Galaxy® S9+
Samsung Galaxy® S9
Samsung Galaxy® Note 20 Ultra
Samsung Galaxy® Note 20 5G
Samsung Galaxy® Note 20
Samsung Galaxy® Note 10+
Samsung Galaxy® Note 10
Samsung Galaxy® Note 10 Lite
Samsung Galaxy® Note 9
Samsung Galaxy® A72
Samsung Galaxy® A71
Samsung Galaxy® A70
Samsung Galaxy® A53
Samsung Galaxy® A51
Samsung Galaxy® A50
Samsung Galaxy® Z Flip 5G
Samsung Galaxy® Z Flip
Samsung Galaxy® Z Fold 3
Samsung Galaxy® Z Fold 2

Google Phones
Google Pixel 7 Pro
Google Pixel 7
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 6
Google Pixel 5
Google Pixel 5a 5G
Google Pixel 4
Google Pixel 4 XL
Google Pixel 4a 5G
Google Pixel 4a
Google Pixel 3
Google Pixel 3 XL
Google Pixel 3a
Google Pixel 3a XL

Other Phones
OnePlus 9R
OnePlus 9 Pro
OnePlus 9
OnePlus 8T
OnePlus 8 Pro
OnePlus 8
OnePlus 7T Pro
OnePlus 7T
OnePlus 7 Pro
OnePlus 7
OnePlus Nord (Basic)
Xiaomi Mi 10T Pro
Xiaomi Mi 10T

Android devices that support streaming audio to hearing aids using the Remote Microphone + accessory:

Samsung Phones
Samsung Galaxy® S8+
Samsung Galaxy® S8
Samsung Galaxy® S7
Samsung Galaxy® S7 Edge
Samsung Galaxy® S6
Samsung Galaxy® S6 Edge
Samsung Galaxy® Note 8
Samsung Galaxy® A40
Samsung Galaxy® A21

Google Phones
Google Pixel 2
Google Pixel 2 XL

Other Phones
Doro 8035
HTC 10
HTC One M8
HTC U11 Life
Huawei P20
Huawei P30
Huawei P30 Pro
LG LV-30
Motorola Moto G7
Redmi Note 7
Redmi Note 8 Pro

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.